Client Challenges
- Management, being occupied in daily operations, couldn’t concentrate on business development.
- Lack of role & process clarity across departments causing confusion & distress.
- Person dependent procurement scattered across units resulting in fulfillment delays and higher material costs, stock wastages.
- No customer order tracking systems and cash pilferages at cash counters.
- No reporting systems in place forcing management to closely monitor operations personally.
PKC Solutions
- Meticulous SOPs implemented company wide to make it self-sustainable without personal involvement from management.
- Setup a centralized procurement department which led to overall stock reduction, faster fulfillment and lower procurement costs.
- Embedded their barely used ERP into company’s core operations to track and report necessary information to management.
- Clear organizational structure and reporting mechanisms.
Results
- ~90% increase in software utilization.
- ~8% reduction in material costs.
- ~95% increase in order fulfillment ratio
- ~55% time saved in processes like payroll, BRS, purchases, sales, etc.,
- ~90% reduction in cash payments within a month
