Client Challenges
- Non standard academic delivery
- Difficult to maintain brand quality across locations
- Managing classroom content delivery to prevent hurrying-up or portion skip was very difficult
- No proper system for evaluating teachers based on client values
- No system to facilitate open communication with parents to curb exits and improve admissions
PKC Solutions
- Effective systems placed to track hourly portion completion in every class
- Strengthened overall discipline to strictly deal with repeated student defaulters
- Designed a quarterly rating system to evaluate teachers by internal and external staff evaluations
- Harnessed various platforms (eg: WhatsApp) to foster better communication with parents
- Created analytical dashboards to analyze exam results
- Developed a monthly reporting structure for all Heads on campus
- Setup workshops to document teaching techniques
Results
- 75% Reduction in instances of portions lagging
- 60% to 95% increase in daily compliance within a month
- 40% Reduction in student default within a month
- Response time addressing complaints fell from 10 days to 2 days
- 23 teacher KPIs reported to HO monthly
- New teachers were given standardized teaching techniques
