Expert verified Finding the best ERP for retail industry can be difficult because of multiple options and features. That’s where our two decade long experience can help.
We take you through the important features you need to check and the top 10 ERPs for retailers in India, highlighting their features, pros and cons.
Why ERP Is Crucial for Indian Retailers?
Easy GST & Tax Compliance: Automate GST calculations and tax filings, reducing manual errors. This ensures timely compliance with Indian tax regulations and avoids penalties.
Real-Time Inventory Tracking: Enables retailers to monitor stock levels live across all locations. It helps avoid overstocking or stockouts, optimizing inventory management.
Faster & Error-Free Billing: Integrated billing modules speed up transactions and reduce human errors. This leads to quicker checkouts and improved accuracy.
Works for Multi-Store Retailers: Centralizes data from multiple store locations into a single platform. Retailers can manage operations, inventory, and finances seamlessly across branches.
Helps Manage Staff Better: Tracks staff performance, attendance, and schedules efficiently. It aids in payroll management and boosts overall productivity.
Better Customer Experience: With streamlined processes and accurate data, it enhances service quality. Personalized offers, faster service, and smooth returns improve customer satisfaction.
Multi-Channel Integration: Connects offline and online sales channels for unified operations. This ensures consistent pricing, stock updates, and customer data across platforms.
Must-Have Features of the Best ERP Systems for Retail
Choosing the best ERP for Retail Industry has to be more than just focussing on brand names, its about how well it works. Here’s what your retail ERP should offer:
Inventory Management
- Track stock levels in real-time across multiple locations
- Automated reorder points and purchase order generation
- Barcode/QR code scanning support
- Tracks batch and expiry dates (for FMCG, pharma, etc.)
- Manages supplier and vendors
Omnichannel Retail Support
- Unified management of online and offline sales
- Integrates with popular marketplaces (Amazon, Flipkart, Meesho, etc.)
- Syncs inventory across all sales channels
Point of Sale (POS) Integration
- Fast billing with multiple payment options (UPI, cards, wallets, BNPL)
- Touch-based billing for grocery or clothing stores
- Instant sync with inventory
- Offline billing support
- GST-compliant invoicing with HSN/SAC codes
- Integration of customer loyalty program
GST & Tax Compliance
- Automated GST calculation (CGST, SGST, IGST)
- E-invoicing (IRN generation) and e-way bill integration
- GST return filing support
- TCS (Tax Collected at Source) compliance
Customer Relationship Management (CRM) & Data Protection
- Tracking customer purchase history & behavior
- Loyalty & rewards program management
- SMS/WhatsApp/email marketing integration
- Data encryption & secure backups
- GDPR & Indian data privacy compliance
Analytics & Reporting
- Real-time sales & inventory dashboards
- Profit & loss (P&L) reports
- Forecasts customer buying trends and demand
- Customizable reports for business insights
Warehouse & Supply Chain Management
- Tracking multi-location warehouse
- Pick, pack, and ship automation
- Integration with logistics partners (Delhivery, Shiprocket, etc.)
Employee & Payroll Management
- Track attendance and shifts
- Calculate salaries, overtime, and bonuses
- Handle PF, ESI, TDS if needed
- Provide user access control (so staff only see what they should)
Mobile & Cloud Accessibility
- Mobile app for sales, inventory, and reporting
- Cloud-based ERP for remote access & scalability
Integration Capabilities
- API-based integrations with eCommerce platforms (Shopify, WooCommerce, Magento)
- Payment gateways (Razorpay, Paytm, PhonePe)
- Accounting software (Tally, QuickBooks, Zoho Books)
PKC’s Picks for the Best ERP for Retailers in India
Top 10 ERP Software for Retailers in India
Here are some of the best ERP for Retail Industry that our experts use at PKC Management Consulting:
1. SS Retail
Best for small to medium retail stores, this India-focused retail management solution with strong POS integration and mobile capabilities.
KEY FEATURES:
- Billing & POS with GST support
- Inventory & warehouse management
- Real-time stock tracking
- Barcode generation
- Loyalty program support
- Multi-store management
- Basic accounting & reporting
PROS:
✅Great value for small to mid-sized retailers
✅Easy to learn and use
✅Customization for multiple industries
CONS:
❌Limited advanced analytics
❌Cloud support may be basic
❌No eCommerce integration
2. JILABA (For Jewellery)
This ERP system is specifically designed for the jewelry retail sector in India with features unique for their requirements.
KEY FEATURES:
- Gold & silver item management (including weight & purity)
- Karat-wise inventory control
- Barcode & RFID tagging for jewelry
- BIS Hallmarking integration
- GST-compliant invoicing with HSN codes
PROS:
✅Handles high-value, multi-location inventory
✅Strong security for high-value inventory
✅Supports regulatory compliance
CONS:
❌Limited to jewellery industry
❌ Expensive compared to generic ERPs
❌Limited third-party integrations
3. Icube
This is a versatile retail management solution gaining popularity in India with features tailored for mid-sized Indian retailers.
KEY FEATURES:
- Advanced inventory and warehouse tracking
- Vendor and supply chain management
- E-commerce & marketplace integration
- Custom dashboards
- Multi-brand support
- AI-based demand forecasting
PROS:
✅Strong business intelligence tools
✅Deep integration with sales and vendors
✅Scalable for large retailers
CONS:
❌Higher cost
❌Not ideal for micro or small retailers
❌Requires training for onboarding
4. Quanto
Designed with the Indian retail ecosystem in mind, this ERP system ist particularly effective for multi-location retail businesses requiring centralized control and reporting.
KEY FEATURES:
- Size & color-wise inventory tracking
- E-commerce integration (Shopify, WooCommerce)
- Loyalty & promotions management
- POS billing and inventory
- GST compliant reports
PROS:
✅Affordable and easy to use
✅Cloud & mobile-friendly
✅Good local support
CONS:
❌Limited to apparel segment
❌Customer support can be slow
❌Limited 3rd-party app integrations
5. TallyPrime
Great and affordable choice for SMEs, its recent versions have expanded retail-specific features with inventory management and basic POS functions.
KEY FEATURES:
- GST-compliant billing & invoicing
- Basic inventory tracking
- Financial accounting & taxation
- Payroll module
- E-way bill generation
- Indian tax compliance
PROS:
✅Widely used & trusted
✅Great financial features
✅Affordable and Works offline
CONS:
❌Inventory features are basic
❌Not a full retail ERP (needs addons)
❌Lacks cloud-native features
6. Zoho
Cloud-based solution suitable for startups and SMEs , it integrates seamlessly with other Zoho applications.
KEY FEATURES:
- Inventory & order management
- CRM, accounting, payroll (with Zoho One suite)
- GST-ready billing
- Multi-warehouse & shipping integrations
- Cloud-based, mobile access
- Multi-channel sales sync (Amazon, Flipkart)
PROS:
✅Great for eCommerce integrations
✅Cloud-first & very flexible
✅Modular – pay for what you use
CONS:
❌Can get expensive when using full suite
❌Requires setup/customization
❌Not ideal for offline-only stores
7. Ramco ERP:
Known for its AI-driven insights and industry-specific modules, Ramco ERP is a cloud-first solution tailored for sectors like aviation, logistics, and manufacturing.
KEY FEATURES:
- Complete supply chain & inventory management
- HR, finance, and asset management
- Cloud-native platform
- AI-powered insights
- Global tax compliance
- Omnichannel retail support
- Predictive analytics
PROS:
✅Strong automation & AI tools
✅Scalable for enterprises
✅Suitable for businesses with complex workflow
CONS:
❌Expensive for small retailers
❌Expensive
❌Implementation takes time
8. Marg ERP:
Specifically designed for Indian SMEs, Marg ERP is a favorite among retail shops, pharma stores, and wholesale businesses.
KEY FEATURES:
- Expiry date & batch tracking
- Mobile app access
- GST-ready billing & e-invoicing
- Barcode-based inventory
- Franchise management
PROS:
✅Super affordable and works offline
✅Great for billing + basic stock
✅Good for compliance-heavy businesses
CONS:
❌Limited advanced analytics
❌Cloud support may be basic
❌No eCommerce integration
9. Ginesys ERP:
Designed for fashion, garment, and lifestyle brands, this retail ERP system is ideal for businesses operating both online and offline.
KEY FEATURES:
- Warehouse & supply chain automation
- Loyalty & CRM
- Integrated POS & supply chain
- Merchandise planning
- Omni-channel integration (eCommerce + offline)
- GST and barcode
PROS:
✅Strong omnichannel support
✅Ideal for multi-store retail
✅Built-in retail intelligence
CONS:
❌Expensive for small retailers
❌Moderate learning curve
❌Needs a trained team
10. SAP Retail
And finally we have SAP with its localized features that cater to Indian tax requirements and comply with local retail regulations.
KEY FEATURES:
- Real-time data & reporting
- AI-powered demand planning
- Omnichannel retail suite
- Inventory and warehouse automation
- CRM, HR, financials
PROS:
✅Perfect for large Indian retail chains
✅Very powerful and customizable
✅Global leader in ERP solutions
CONS:
❌Expensive
❌Complex to set up
❌Requires expert implementation
Best ERP for Small Retail Businesses in India
| Marg ERP Built for Indian retail, it handles everything from billing to expiry tracking. Best for: Kirana/FMCG stores Pros: Barcode billing, GST-compliant Cons: Outdated interface |
| TallyPrime Perfect small retail ERP choice if your focus is accounts and simple retail needs. Best for: Small shops needing accounting + basic inventory Pros: GST-ready, trusted, affordable Cons: Weak POS, no eCommerce sync |
| Zoho Inventory Has a great UI, easy stock and order management for small teams. Best for: Online + offline sellers Pros: Multi-channel sync (Amazon, Flipkart), affordable Cons: POS requires add-ons |
| SS Retail All-in-one retail ERP for small local stores with multiple categories. Best for: Local retail stores Pros: Simple, low-cost Cons: Limited features |
| Quanto ERP Ideal starter ERP that does the job without complexity. Best for: General retail shops Pros: Easy to use, mobile-friendly, GST billing Cons: Not built for scaling up |
Frequently Asked Questions
1. What are the benefits of using an ERP system for a retail business?
Adoption of ERP in retail helps boost efficiency, tracks everything in real time, improves inventory and customer management, and supports smart decisions.
2, Is it important for a Retail ERP to integrate with other business systems?
Yes, connecting ERP with tools like e-commerce, payments, and marketing makes operations smoother.
3. Is a cloud-based ERP system suitable for retail businesses?
Yes, it’s great for flexibility, remote access, easy updates, and lower IT costs. Make sure to check the features before opting for one.
4. Can a Retail ERP system manage both online and offline sales channels?
Yes, many retail ERP systems link stores and e-commerce so sales and inventory stay in sync.
5. What is the cost of implementing a Retail ERP system?
The cost of retail ERP implementation varies by size, features, vendor, and setup. Cloud systems usually have subscription fees while others have implementation costs associated with them.
