Internal Audit Services – Safeguard Your Business

What Makes Up Comprehensive Process Documentation?

• SOP (Standard Operating Procedures): Step-by-step written instructions for completing routine or critical tasks. SOPs ensure consistency, reduce errors, and help teams execute work to defined standards.
• Process Maps: Visual diagrams showing the flow of activities, roles, inputs, and outputs in a process. They help stakeholders understand how work moves through the organization, identify inefficiencies, and clarify handoffs.
• Work Instructions: Detailed, task-level guides that go deeper than SOPs — often including specific software screenshots, machine settings, or exact methods for completing technical tasks. These are especially useful on the shop floor, in production, or in specialized roles.
• Video Manuals: Short instructional videos demonstrating key tasks or processes. Video manuals help improve training, increase retention, and allow employees to learn by watching rather than just reading.
• Templates & Registers: Standardized templates (such as checklists, forms, approval sheets) and registers (such as issue logs, risk registers) that support process execution and documentation.
• Policy Documents: High-level documents that outline organizational rules, principles, and compliance requirements. Policies set the boundaries within which processes operate, ensuring alignment with governance, regulatory, and ethical standards.