Client Challenges
- Lack of motivation to salesperson
- No effective procedure to evaluate salespeople performance
- No CRM team to communicate between management and customers
- No policy for managing unclaimed parcels
PKC Solutions
- An effective hierarchical organisation structure was made.
- Initiated “Sales Improvement Planner Scheme” to motivate salespeople.
- Sales target was assigned based on the section growth.
- Software has been customized to make separate entries for advance receipt.
- Display policy was drafted and the CRM team was to monitor it.
- Policy on unclaimed parcels management was drafted.
- To facilitate communication with customers, a CRM team was created.
Results
- 61% Reduction in unclaimed parcel amount.
- In-charges started motivating salespeople and monitored their performance.
- Appropriate actions were taken to improve the productivity of non-performers.
- Management became aware of customer grievance and expectations with the help of timely reports.
- Increase in sale of display items.
- The amount of star value commission was saved without a drop in sales.
- Proper documentation of the amount received from each customer as well as advance received by the management.
