Plug & Play stores operate on autopilot without any operational involvement from the Founder.
Following aspects of the stores are standardized to ensure stores operate on autopilot.
- Store layout and Product mix should be standardized across stores.
- Product Pricing Strategy – Prices to be standardized across stores.
- Supply chain operations – All core operations such as procurement, stock management, invoicing, return procedure, and accounting is standardized. Each employee in the store knows what they have to do.
- Complex Operations are centralized – All complex operations are centralized at one location. For instance, Procurement, warehouse, accounting, price management, display management, customer care etc. Store employees do not get involved these operations. They focus on serving customers better.
- Standard mechanism to transfer products from any store/warehouse to another store/warehouse.
- Standard MIS Systems – A standard reporting/MIS mechanism will be given to the store. Stores will be sharing the information as per MIS systems on a periodic basis.
- Centralized query and follow-up mechanism – Queries from each head across stores will be mailed automatically to the concerned person and there will be automated follow-up emails until the task is completed.
