Client Challenges
- Underutilization of production capacity
- Delayed product delivery
- Internal miscommunication
- Lack of follow-up of new sales leads
- High sales order processing time
- Absence of customer database
PKC Solutions
- Laid down monthly production plans and targets
- Systematized the production process for all types of orders
- The storage mechanism of 5S to be implemented at the store and retrieve inventory
- Created SOP(standard operating system) for branches
- Enhanced customer management and follow-up
Results
- 42% Reduction in order processing time.
- ~30% Reduction in average first time response time.
- 10% Improvement in stock position.
- 32% Improvement in debtor receivables ratio.
- Expanding into a new branch became very easy.
- Efficient material storage, identification and retrieval.
