Expert verified Business process reengineering tools are helping businesses cut costs, speed up operations, and improve customer satisfaction.
Learn with us the best BPR tools used in India, their types and how to choose the best ones for your organization
Categories of Business Process Reengineering Tools
Businesses use different types of tools and software for BPR, that help them analyze, design, automate, and monitor processes.
These are the main categories:
1. Process Mapping & Visualization Tools
Visually maps both existing (“As-Is”) and redesigned (“To-Be”) business processes using standard notations like BPMN or flowcharts.
This provides a clear, shared understanding of workflows across teams. Helps identify bottlenecks, redundancies, and inefficiencies.
Core Features:
- BPMN/flowchart support
- Drag-and-drop diagramming
- Version control and repository storage
- Stakeholder collaboration
Tool Examples:
- Lucidchart: Intuitive, cloud-based diagramming
- Bizagi Modeler: Free BPMN-compliant modeling
- Microsoft Visio: Industry-standard for process visualization
- Draw.io: Free and simple flowchart creator
Also Read: Best Process Mapping Tools
2. Process Mining & Analysis Tools
Analyses and visualises actual business process execution using event log data from systems like ERP, CRM, or workflow tools.
Enables businesses to discover real-world process flows, detect inefficiencies, compare actual vs. expected processes, and identify improvement areas with hard data.
Core Features:
- Process discovery from logs
- Performance KPIs (cycle time, cost, throughput)
- Conformance and variant analysis
- Root cause identification
Tool Examples:
- UiPath Process Mining: Integrates with RPA and analytics
- Apromore: Open-source, academic-grade analytics
- QPR ProcessAnalyzer: Enterprise-focused mining platform
- Software AG ARIS Process Mining: Full BPR lifecycle support
3. Workflow Automation & Business Process Management Tools (BPMS)
Automates, manages, and optimises business workflows for higher efficiency, accuracy, and scalability.
This reduces manual tasks, ensures consistency, and provides real-time visibility into ongoing operations.
Core Features:
- Workflow and form builders
- Business rule automation
- Task and role management
- Workflow execution tracking
- Integration with RPA, ERP, and CRM systems
Tool Examples:
- Appian: Low-code enterprise-grade BPMS
- Kissflow: Simplified workflow automation
- Camunda: Open-source BPMN-based engine
- Zoho Creator: Low-code app and workflow builder
4. Enterprise Resource Planning (ERP) Systems
Centralize core business functions such as finance, inventory, HR, and supply chain, into one unified system.
This improves operational coordination, ensures data accuracy, and supports integrated process execution across departments.
Core Features:
- Modules for finance, HR, inventory, and sales
- Centralized database and reporting
- Workflow and approval automation
- Regulatory compliance support
Tool Examples:
- SAP ERP: Comprehensive, global enterprise ERP
- Oracle NetSuite: Cloud-based, scalable ERP
- TallyPrime: Ideal for small to medium Indian businesses
- Microsoft Dynamics 365: Unified business apps platform
Find Out: How to Select the Right ERP?
5. Customer Relationship Management (CRM) Tools
Help manage customer interactions, track leads and sales, and automate customer engagement workflows.
This supports customer-centric process reengineering by aligning sales, service, and marketing activities for improved customer experience.
Core Features:
- Lead and contact management
- Sales funnel and pipeline automation
- Email and campaign tracking
- Integration with ERP and marketing tools
Tool Examples:
- Salesforce: Global CRM leader with extensive automation
- Zoho CRM: Affordable, feature-rich Indian CRM
- Freshsales: CRM by Freshworks, optimized for SMBs
- HubSpot CRM: Free to start, highly scalable for growing businesses
6. Data Analysis, BI & Reporting Tools
Converts business and process data into actionable insights for continuous improvement and performance tracking.
Enables data-driven decision-making throughout the BPR lifecycle and ensures redesigned processes deliver measurable results.
Core Features:
- KPI dashboards
- Real-time data visualization
- Predictive and historical analysis
- Drill-down reporting and alerts
Tool Examples:
- Microsoft Power BI: Integrates with Office/ERP systems
- Tableau: Powerful data visualization platform
- QlikView: Self-service analytics and discovery
- Google Looker Studio: Free and flexible data visualization tool
7. Integration, Collaboration & Change Management Tools
Connect disparate systems, foster cross-functional collaboration, and manage organizational change during BPR projects.
These enable seamless data flow across platforms, supports real-time collaboration, and ensures smooth adoption of redesigned processes.
- Integration Platforms (iPaaS): Connect ERP, CRM, legacy apps, and cloud tools. Eg. Boomi, Workato, Zapier, etc.
- Collaboration & Project Management Tools: Task assignment, tracking, document sharing and real-time communication. Eg.Asana, Trello, Jira, Miro, etc.
Top BPR Tools & Softwares in India
Here are some of the top and most common BPR tools and software used across Indian businesses:
1. Kissflow
A leading no-code, cloud-based business process management (BPM) platform that enables quick digitization of workflows, automation of routine tasks, and creation of custom applications.
Key Features:
- Digitizes HR, procurement, and vendor workflows
- Indian data residency and compliance
- Affordable pricing and local customer support
Ideal for: SMEs looking for quick, scalable automation tools in India.
2. Zoho Creator
A powerful low-code development platform allowing rapid custom app creation and workflow automation.
Key Features:
- Indian rupee pricing & local data centers
- Seamless integration with Zoho suite (CRM, Books, etc.)
- Used widely for inventory, CRM, and compliance tracking
Ideal for: SMBs and mid-sized companies needing localized, integrated BPR tools.
3. TallyPrime
TallyPrime extends beyond finance to include workflow automation, inventory management, and statutory compliance features.
Key Features:
- Robust GST and TDS compliance tools
- Multi-location inventory and order management
- Regional language support for pan-India use
Ideal for: Traders, manufacturers, and SMEs handling complex Indian taxation.
4. SAP ERP
Offers end-to-end business process management for large Indian enterprises across sectors like manufacturing, pharma, and IT services.
Key Features:
- Manages finance, HR, procurement, and supply chain
- Analytics for process optimization
- Aligns with Indian and global compliance standards
Ideal for: Corporates needing scalable, industry-grade ERP with Indian localization.
5. Microsoft Power BI
Empowers businesses with data-driven decision-making and real-time process performance monitoring through intuitive dashboards and analytics.
Key Features:
- Seamless Microsoft ecosystem integration
- Custom KPIs and drill-down analytics
- Enterprise-grade security and compliance
Ideal for: Process analysts and decision-makers in data-rich environments.
6. Tableau
A premier data visualization and business intelligence platform that transforms complex process data into intuitive visual insights.
Key Features:
- Drag-and-drop interface for interactive dashboards
- Used across banking, retail, manufacturing, and healthcare
- Monitor process performance in real-time.
Ideal for: Startups to large multinational corporations with complex process landscapes.
7. Bizagi
Simplifies complex process automation via its drag-and-drop modeling, workflow automation, and real-time tracking capabilities.
Key Features:
- BPMN-based modeling interface
- Hybrid deployment (cloud & on-premise)
- Suitable for Indian compliance and infrastructure needs
Ideal for: Organizations needing flexible deployment with BPM maturity.
8. Camunda
A developer-friendly, open-source BPR platform, popular among Indian startups and mid-market businesses with Java expertise.
Key Features:
- Lightweight, scalable architecture
- Easily integrates into enterprise IT systems
- No per-user licensing costs
Ideal for: Tech-savvy teams looking for cost-effective automation.
9. Appian
Offers low-code tools, AI-driven process mining, and workflow automation, making it ideal for regulated industries in India.
Key Features:
- AI-assisted process optimization
- Used in Indian government, BFSI, and healthcare sectors
- Mobile-first application development
Ideal for: Large enterprises undergoing digital transformation.
10. Trello
While not a full-fledged BPM, it is a popular visual project management and workflow tracking tool for Indian startups.
Key Features:
- Kanban boards for visual process mapping
- Easy task delegation and tracking
- Free tier with essential collaboration tools
Ideal for: Startups and SMEs looking for simple process visibility.
11. UiPath
UiPath is a market leader in robotic process automation (RPA) in India, automating high-volume, repetitive processes.
Key Features:
- Visual drag-and-drop bot builder
- Vast template and component library
- Popular in Indian banks, BPOs, and shared services
Ideal for: Organizations aiming to reduce manual efforts and errors.
12. Nintex
Widely used for automating document-centric processes and approval workflows, especially within Microsoft environments.
Key Features:
- Integration with SharePoint & Office 365
- Drag-and-drop workflow designer
- Document versioning and compliance tracking
Ideal for: Teams managing heavy document workflows.
13. Microsoft Visio
Industry standard for process documentation, it is used to visualize and plan reengineered business processes.
Key Features:
- Templates for flowcharts, org charts, and system diagrams
- Integration with Excel and other Microsoft apps
- Ideal for creating SOPs and process blueprints
Ideal for: Analysts and consultants in BPR documentation phases.
14. Lucidchart
Enables real-time, cloud-based process visualization, suitable for remote Indian teams and hybrid workplaces.
Key Features:
- Real-time multi-user collaboration
- Templates for every BPM scenario
- Integrates with Google Workspace, Atlassian, and Microsoft tools
Ideal for: Distributed teams working on collaborative BPR initiatives.
How to Choose the Right BPR Tool in India
Selecting a Business Process Reengineering tool in India requires a focused, localised approach. Here’s a concise step-by-step guide:
1. Define BPR Goals & Scope
Start with clear objectives such as cost savings, speed, compliance, or customer experience.
Define the scope: is it a single department or enterprise-wide.
Set measurable KPIs: cycle time, cost savings (₹), ROI timeline, etc.
2. Understand Major Considerations:
- Budget & Costs: Consider freemium, low-cost subscription, or open-source tools. Include license, consulting, and cloud/on-premise costs.
- IT Landscape & Skills: Ensure compatibility with your systems. Look for tools with API or RPA support. Choose low-code/no-code platforms, i f tech skills are limited. Local training and support are must-haves.
- Scalability: Select tools that support rapid growth both in users and transaction volumes.
3. Match Tools to Your Needs
| Need | Tool Type | India-Ready Tools |
| Process Analysis | Mapping/Mining | Celonis, UiPath Mining, Lucidchart |
| Design & Simulation | BPMN Modeling | Bizagi, Signavio |
| Task Automation | RPA | UiPath, Automation Anywhere, Power Automate |
| Workflow Automation | Low-Code BPMS | Appian, Kissflow, Power Platform |
| End-to-End BPR | Hybrid Tools | Celonis + UiPath, Signavio + SAP |
Prioritise tools with Indian presence, local partners, regulatory compliance, and vernacular support if needed.
4. Evaluate Vendors
Create a scoring matrix (e.g., cost 30%, support 20%).
Request POCs, test with real processes, and talk to Indian clients. Use local forums or LinkedIn for peer insights.
5. Implement & Scale
Start small, show results, and scale up. Invest in training, manage change carefully, and negotiate contracts for best value.
6. Hire a Professional
Professionals from top BPR firms like PKC Management Consulting can help you cut out the confusion and provide the right guidance as per your needs.
FAQs on Business Process Reengineering Tools
1. What are business process reengineering tools?
They are software applications that help businesses redesign workflows to improve efficiency, reduce costs, and boost productivity. These tools often include process mapping, automation, ERP, and analytics features.
2. Why are BPR tools important for Indian businesses?
They help Indian companies stay competitive in a fast-changing market. By automating and optimizing workflows, they improve service quality and profitability.
3. Which is the best BPR tool for SMEs in India?
Zoho Creator and Kissflow are popular choices due to their affordability, scalability, and ease of use. Both offer strong automation and integration capabilities.
4. Do BPR tools work for remote teams?
Yes, most modern BPR tools are cloud-based, allowing remote collaboration and process tracking from anywhere. Tools like Zoho and Kissflow are widely used by distributed teams.
5. What industries in India use BPR tools the most?
They are heavily used in banking, manufacturing, IT, e-commerce, and retail. SMEs and startups are also rapidly adopting them.
